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What was involved?
We had a leak that was coming through the ceiling of our bathroom and it lead from there to the ceiling of the sitting room downstairs. PCG Services discovered that the problem was coming from loose bricks around the chimney, so they resealed that area as well as resealing in the bathroom. The ceiling was stain blocked and the rest of the bathroom was repainted because we didn't have paint that would have matched what was already there. The sitting room ceiling was also stain blocked and painted.
How did you choose PCG Services?
I found Bernardo on the Pickapro website. One of the reasons that I called PCG Services was that I had seen photographs on their site of roof work and we thought we had a leak ourselves coming in from the roof.
Did you know what the problem was before you talked to PCG Services?
I knew that we either had a leak or a damp problem but since the house is only three years old, I figured it was a leak.
Did PCG Services introduce new ideas?
PCG Services discovered where the leak was coming from and then explained what they would do.
How did the project run?
PCG Services were fantastic and always very punctual. They had come the week before to assess the job, see what needed to be done and to quote for the work. They were competitively priced and even though I think it turned out to be more work than what they were expecting, the price didn't change. I was very impressed with that. They came out on a Saturday but since it was raining, they couldn't reseal the roof that day. They came back on Sunday to finish the work and even added another coat of paint to the bathroom and sitting room even though I already thought it looked good.
What was the biggest benefit to you of using PCG Services?
The biggest benefit for me was that PCG Services worked very efficiently and got the job done quickly. They also did exactly what they said they would do.
Would you recommend PCG Services to others?
I would and in fact I already have even though the work was done only a week and a half ago.
Any tips for other people?
I think it's important to get recommendations of tradesmen before you get someone to carry out work. It was that reason that I liked the testimonials on Pickapro.